#1

October 21, 2012

Mr. Don Smith

Plastic Containers Inc.

555 Elmerine Avenue

Anderson, MO 63501

Dear Mr. Smith

I recently walk to a nearby Wal-Mart in search of a good inexpensive beverage container and I came across your products. Usually I like to purchase from the same manufacture, so when I saw your product I decided to go ahead and purchase the beverage container.  Considering that I have always bought your brand, I felt very happy buying the product. However the inexpensive beverage container, which buy the way was $8.95, is going to cost me almost four times more because it has ruined my white $35 tablecloth. I put grape drink in it and this beverage container has a serious leak.

We decided on buying inexpensive beverage containers for a family gathering because we knew that the event was going to be in my back yard. Also with the amount of money that we have spent on the tablecloth, we didn’t have enough money to buy more expensive beverage containers. We bought several but one of them damage on my white table cloth. I personally feel that your company is being carless when it comes to inspecting your final product. There were many people in my party and I was glad that none of my guest’s cloth was ruined nor stained with the drink.

For the rest of my party I had to get one of the good beverage containers and share it with several of my guess. Definitely this was something that I didn’t want to do. But considering that I was short one container I was forced to do it. To make matters worse I went back to the store where I bought the product, and the store manager gave me a 1 800 number to call. I grab my cell phone and called the customer service number but unfortunately the phone operator couldn’t assist me any better than the store manager. So clearly you can see that I have a problem with your company, till this day your company fails to meet my customer satisfaction.

I would like to think that your company still honors there customer satisfaction guarantee and would appreciate it if you can refund my money or replace my broken beverage container.

Yours truly,

Simon Bolivar

#2

Plastic Containers Inc.

555 Elmerine Avenue

Anderson, MO 63501

October 30, 2012

Mr. Simon Bolivar

1880 S. Ocean DR

Hallandale Fl. 33009

Dear Mr. Bolivar

On behalf of Plastic Containers Inc. I would like for you to accept are apologize for any bad and embarrassing situation that our product has cause you and your guess. We will do whatever is necessary to fix any damage created by our product and we will make sure that all your needs will be resolved.

As are conversation on the phone, I am willing to refund your money or replace the defected product.

We like to keep our customers happy and always wish for our customers to be 100% satisfied. Also I have ask for every employee to be extra careful before they ship are final products.

I realize that there is no way that I can fix neither your damaged table cloths nor the aggravation that all of this has caused you. To make up for the trouble let me offer you a free dry cleaning service on us for your table cloth. If for any reason you are not satisfied we will pay the $38 that you claim the table cloth is worth.

For many years you said that you have bought from our company and I wouldn’t like for this one bad experience, make you change your expectations of our company and its employees.

Sincerely,

Don Smith. President

#3

QUALITY POOL CLUB

1234 Highland ave. FL 33009

305 555-5555

October 30, 2012

Ms. Dale Devlin

1903 Oak St.

Miami FL 33180

Dear Ms. Devlin:

Thank you for writing to us about your situation regarding your contact lens. I know how uncomfortable it is walking around with your glasses or lens, considering that I also use contact lenses.

According to your letter, you said that you lost your contact lens. The contact lens cost $75 to replace them. You are asking us to reimburse you the $75 that the contact lens are worth.

When members sign up for are club we always make sure that are applicants read and sign every paper carefully. For this reason reimbursing the $75 would not be adequate, considering that you and every member of our club sign a waiver that exempts from any loss of personal possessions.

We always recommend are swimmers to wear swimming goggles, not say that this would have prevented the problem but for future we strongly recommend that you wear them.

As manager of the club I can only offer you a free lunch voucher for are café shop. This voucher can be used at any of our locations and is valid for up to 12 months.

Please contact us if we can be of any further assistance.

Sincerely yours,

Simon Bolivar, manager

#4

SIMON’S ELECTRONICS

2222 Main st FL 33180

305 333 3333

October 30, 2012

Mr. Philip Adams

1234 Grant St.

Miami Fl. 33167

Dear Mr. Adams:

Thank you for writing us about your request on a refund regarding an ad that states a cheaper price than ours. I see that the router you bought from our store was $26.50 more than are competitors.

I see that the other stores price was cheaper, however as stated in your letter we see that the sales was for 5 weeks. Considering that are policy only gives refunds for 1 month, it wouldn’t be unethical to go against our stores policy.

However to show that we value you and every one of our customers we can offer you a 2GB USB drive worth $9.95. This might not be something that I would want, but as of now I regret that we can’t refund your request.

Fill free to come by are store to pick up your free 2GB USB at your earliest convenience.

Please contact us if you need any further assistance.

Sincerely yours, Simon Bolivar, Manager